‘Thinking inside the box.’
What the difference between Christmas and
the rest of the year should be.
Stephen W. Ayers
Just about the beginning of November the
vast majority of us start thinking of Christmas presents for our loved ones and
friends. We are thinking ‘Inside the Christmas box’, imagining the present
boxed and wrapped up under the tree, waiting to be opened by the lucky
recipient on Christmas day.
However, my question to you all as we
prepare to celebrate this year is, how many of us stay ‘in the box’ throughout
the year? How many of us are happy to sit there and live with the status quo in
our professional lives?
How many of us represent the ‘old firm
attitude’, where an opportunity is a problem, and how many of us are the new,
hungry firms where a problem is an opportunity?
It is the hungry firms who will survive and
thrive in the new world that is so competitive and cutthroat. No matter how
large the box you are in, no matter how high the sides to climb or the lid to
be opened, you have to carry on trying. How many entrepreneurs made it big
after failing in so many ventures first? The solution is out there, but if you
do not go searching you will never find it, and the first thing is to GET OUT
OF YOUR BOX!
Think about a guy that gets out of jail
after a ten year incarceration. As he gets used to being back in circulation he
sees so many new things, experiences things he could not dream about while in
his cell. He eats them all up hungrily, eager to understand the new world.
The same is true for the hospitality
industry. Independent operators need to step out and question every aspect of
their ‘status quo’, the operation of their property. Every department must be
reviewed, every financial result scrutinized for a way to do better, to save
more money or increase revenues. Food and beverage, housekeeping, maintenance,
marketing and sales, the front desk, all must come under the magnifying glass.
Is food production over the top, are
procurements being bought at best prices and seasonally used, are the shifts
efficient and corresponding to high traffic peaks, is food stored properly and
a myriad more questions to be answered.
What makes up your ADR? Which segments are
performing best in profitability, and are there better markets to be tapped?
How do I lower dependency on the OTA’s, and what is the best plan to do that?
Is my property well maintained and clean? Can
I gain better consistency by better preventive maintenance, save money and
increase guest satisfaction?
Is the service I give my guests the best we
can do and how can we improve?
Is my budget realistic, and how can I get
all my team and employees all pulling their weight and doing their best to
reach targets?
The hotel guests of today are looking for
value and meaning to their stay. They do not necessarily look automatically for
the huge, generic brands to stay at. They are looking for a place that cares
about them cares about the community and offers them a friendly, clean, well
maintained property.
So my advice to all independent operators
and owners is to climb out of that restricting box, take an honest look at your
property and see if you offer this to your guests.
If you do not, then what are you going to
do about it next year, after all the Christmas presents have escaped their
boxes?
Stephen W. Ayers, CEO www.stayaheadhospitality.com
The 'go to' company for Independents!
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